Did you know that marketers view customer satisfaction as the main competition area in their industries? According to Gartner, that stands true for 81% of them. But the competitive edge is not all. According to PwC, 59% of customers will leave a company after several bad experiences, and 17% after one bad customer experience. If you had chills even by reading this, think it twice before taking any decisions for future campaigns or business alterations.
Beat is not only taking into account surveys in order to shift the gears and give its customers better ways of moving around the city. We are obsessed with the wellbeing of our customers and we think like one on a daily basis. We cannot help it! It is part of who we are! It is just a happy coincidence when numbers add up as well.
Customer experience at its best
With our customers in mind and their needs, one year ago we introduced to the world Beat Tesla starting from Mexico City. A new innovative service with a clear vision to change everything the world knew so far as moving around the city. At Beat we are obsessed with the excellent customer experience. We want to elevate it to unprecedented levels and we want to drastically improve it for the better. Rides in Mexico city got elevated after the launch of the first and largest private all-electric vehicle service in Latin America, aka Beat Tesla. One might wonder what is for the customers apart from the high-end cars. Let me tell you, it is much more than that. We have accomplished so much within only one year. Beat Tesla service is a game changer not only for the industry but also for the actual riding experience. Beat has partnered up with an exclusive business partner on fleet management solely responsible for the whole drivers’ operation, hiring and continuous training. One year ago, we made a big decision. We wanted to invest in excellence in operations, selecting, background checking, onboarding and training of the drivers so that we can ensure a premium customer experience that revolutionizes the way people move from A to B. You read that right!
In that way not only we are able to offer zero carbon emission rides but have our customers at ease knowing that the drivers are hired and trained so that they can offer safe and carefree rides. Long are the days of concerned and stressed in-ride moments. We want passengers to use the time to reply to emails, do their conference calls, or simply enjoy the city from the rooftop ceiling. No matter what, the choice is in their hands. With Beat Tesla we wanted to eliminate two important problems people were facing daily to their commutes. First and foremost, passengers knowing exactly what kind of car will come to pick them up, not to mention the condition of the car! Secondly, beating the odds of waiting for the ride to arrive for ever. Beat Tesla service offers exactly that. Having an expert taking care of their safety on the streets of the megacity, fully trained and feeling certain that their ride will arrive within minutes. With Beat Tesla, every request gets automatically assigned and accepted, with no reject possibility and it arrives within less than 5 minutes. It is as simple as that. It literally takes a tap of a button to deal with one of the biggest problems Mexico city is facing, transportation.
True testament of how Beat redefines mobility and becomes the change we all want to see in the world, is the award we recently won at the Parenthesis Awards in the category “ Mobility Initiative”. Parenthesis is a tier 1 media in Mexico launching for the first time the awards in an attempt to recognize Mexico’s coolest tech ideas of 2021. Beat Tesla is exactly that. An innovative service filled up with technology that managed to become an integral part of urban life in Mexico. A mobility service that within just one year disrupted the traditional model of ride hailing and reformed it completely. Being the only app awarded suggests how Beat has already turned over a new leaf on how people get to move and experience their city. It only makes you wonder #WhereNext? . Changing the future is bold and rewarding. Do you want to be part of change? Visit our careers page and be part of a team that is not afraid to dream and dare!