Being appropriately informed and updated is key when in crisis. Drivers and riders have been given hygienic protocols and the procedures to follow if they have concerns regarding possible exposure to the virus.

We are working towards distributing sanitiser products to all drivers to help keep their cars clean. In Argentina and Mexico, we have also provided our drivers with plastic protectors to separate the driver from the passenger area.

We have taken the decision to temporarily close our Driver Centres in all our operating markets until further notice. Drivers and riders are encouraged to keep sharing any questions or concerns they might have through the app.

In the unfortunate case of a Beat driver or passenger being diagnosed with COVID-19, they need to immediately notify our support team and they will be temporarily suspended from using Beat until they are medically cleared.

While people are facing the challenges of this growing pandemic, the need for connecting people and vulnerable communities with goods, has never been more relevant. We introduce Beat Envío, a new service especially designed to provide app users with the opportunity to transfer or receive goods and supplies, utilising Beat’s wide network of drivers. The new service also offers a courier solution for all small and medium local companies, which can be used to transfer their products to their customers. In Argentina Beat Envío has an additional modality, Beat Envío Moto.

In these challenging times, we keep monitoring the needs of our local communities and cooperate with public authorities to address them. In Peru and Argentina, we have temporarily disabled our regular service and launched ‘Mission’. This is a new service available throughout the State of Emergency to facilitate those in need to commute.

In Peru and Argentina, we have enabled a Beat Bus transferring medical staff from and to the hospitals, in cooperation with the local authorities. We are constantly looking for new ways to support the communities in all markets we operate.

In response to this evolving medical crisis, we immediately applied a Work From Home policy for all Beat employees in Athens, Amsterdam and LatAm, being among the first companies in the western hemisphere to implement this measure, even when the breakout was still at a very early stage in the respective countries. As of the 10th of March at our HQs in Athens and Amsterdam the Work From Home policy was applied and extended to all of our LatAm offices starting the 16th of March, until further notice.

Read the Work from Home Guide by Team Beat.

All travels, including business trips and training, are postponed until further notice. Beat employees who travelled in high-risks areas within the last weeks, were imposed in a 14-day self-quarantine for precautionary reasons while kept working from home.

Caring about our workforce’s health and well-being is an always-on commitment of ours. In the unfortunate case a Beat employee, working in any of our locations around the world, is diagnosed with COVID-19, examination and hospitalization costs will be covered by the health insurance programs currently effective in each Beat office location.

On top of our high-standard daily cleaning routine, sanitizers are placed in all common areas and a precautionary deep cleaning and disinfection was carried out at our office spaces in Athens.