COVID-19 FAQs

PASSENGERS & DRIVERS FAQs

All the info you need to know.

What is Beat doing to help drivers and passengers stay safe?

Beat cares deeply about the wellbeing of drivers, passengers and employees. We are closely monitoring the situation and taking action based on the recommendations of the World Health Organization (WHO) and local authorities. Our focus is to keep drivers and passengers safe. We encourage all riders and drivers to wash their hands or use hand sanitizer often. Moreover, we encourage the use of credit cards. This way none needs to handle cash, a common cause of infection. To help facilitate that, local teams are already working towards distributing sanitiser products from our Driver Centers in addition to general preventive communication materials. Learn more about Beat’s measures against COVID-19.

What happens if a BEAT passenger is directly affected by COVID-19?

In the event of a rider testing positive for COVID-19, please notify immediately our support team. Rider testing positive will be temporarily suspended from using Beat until they are medically cleared.

Can drivers assist passengers with luggage and other personal effects?

Passengers can ask their driver for assistance. However, it’s at their discretion if they are comfortable assisting with luggage and personal effects. In any case, we advise all drivers, choosing to assist with luggage or any other personal effects, to wear gloves and/or disinfect their hands before and after coming in contact with any suitcase.

Do Beat Driver Centers remain open?

We monitor the situation to all countries we operate in and take actions based on the recommendations of the World Health Organization and local authorities. We follow and implement the governmental safety measures per country. If you need further information on Driver Centers, please visit the respective FAQs page of our markets regarding COVID-19.

Does Beat app operate normally?

Beat app operates normaly until further notice. However, we monitor the situation to all countries we operate in and take actions based on the governmental safety measures per country. For further information per country please visit the respective FAQs page of our markets regarding COVID-19.

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