The pre-booking fee is a legitimate charge according to the legislation, which can range from € 0 to € 5.65 (decision no. ΥΜΕ Α54501 / 5518 / 28.1.2014) and corresponds to the amount you have to pay to use a taxi call service. It is already used by most telephone or digital taxi providers in Greece.

The driver. At BEAT, we decided to support our driver partners with their daily operating expenses and offer them more revenue for city trips.

Prior to the foundation of the BEAT app, the fee of calling a taxi was a given. For 11 years we have managed to absorb this fee, so that the taxi call service is completely free for our passengers. Unfortunately, this can no longer happen. The taxi services fare in Greece is one of the lowest in Europe, without any increases for nearly a decade. At the same time, the huge increase in fuel costs and the high cost of obtaining a taxi license have significantly reduced drivers’ income, pushing almost 2,000 vehicles off the market due to the high operating costs, despite the excessive passenger demand. Taxi operations in big urban centers are so unprofitable that a significant number of drivers choose to work almost exclusively at ports and airports in order to reduce their costs and prioritize high-value rides. All the above, cumulatively, significantly reduce the possibility of service for city residents, resulting in high waiting times for passengers. With this move we aim to motivate drivers, offering them higher ride revenues, so that we can serve as many passengers as possible!

In BEAT you will find the largest fleet of collaborating drivers in Greece, while every week dozens of new drivers register on our platform. In addition to the significant number of incentives and benefits already offered to all drivers who choose to work with us, we constantly make sure to offer them additional benefits. Financial incentives, a loyalty program with social benefits, discount agreements for the maintenance and purchase of their vehicles. To the above, we are now adding the collection of the pre-booking fee, so that they have a greater profit but also you, as a customer, are served more easily. This way we expect to ensure a higher level of service so that you too can find a taxi more easily. However, it is important to note that there will always be the factor of peak hours with very high demand, when the number of drivers available will be limited.

We tried this in the past and it was not enough. You already know this, because you have not been able to find a taxi in 2019, nor in 2021, nor this year. Besides, you must not forget that the BEAT’s commission, is not only covering our company’s operating costs but is also returned to the drivers as a financial incentive, in order to serve passengers at peak hours.

Unlike our competitors, BEAT has a legal entity in Greece, pays taxes and VAT in Greece, while constantly creating new job opportunities in our country. This burdens its supply with the corresponding taxation, making it appear fictitiously more expensive. But it is our choice. We support the Greek economy and pay taxes here, like all Greek residents.

No. BEAT has had the same stable commission rate in recent years.

On your receipt, you will be able to see this fee either as a “pre-booking fee” or as an “extra charge”. This depends on the type of taximeter of each driver.

Lately, you have noticed delays in finding a taxi, on all applications. We believe that this small customer charge will significantly help your service, as you will find taxis in the city more easily. At the same time, it will partially contribute in balancing the huge increase in fuel prices and other operating costs that the driver has to deal with. It is a measure with which the company will upgrade the quality of services it offers by supporting the taxi industry in Greece as a whole.

This depends on the type of taximeter that each vehicle has. There are predefined options that each driver can choose from, so you may encounter this variation. The legitimate pre-booking fee in Greece can range from € 0 to € 5.65.

No. At a time when many of our users were complaining that they could not find a taxi, BEAT was setting a historical record. Demand has just skyrocketed. There are more registered BEAT drivers than ever before. More than 8,000. However, the increase in demand exceeds 61% compared to 2019 and 64% compared to 2021. Plus, tourism in Athens has doubled in the last decade. Therefore, there is a significant part of rides that can not be served. This is a problem that affects all platforms and goes beyond BEAT.